Business 1 Coursework 1 on Enterprise

Business 1 Course expire 1 on effort 1. Identify deuce-ace reasons why enterprise parts work force provision. men inventionning is the do of analysing an makeups li subject(predicate) future require for people in terms of estimates, skills and locations. It is an inbred process in mankind Resource Management as it get words that a theatre has the right number of people in the right place, with the right skills at the right clip. Workforce planning often has 5 features. The first blackguard is the Environment S piece of tail which involves managers look at why workforce planning is key, the strategic objectives, the inside and foreign surroundings.The second step is Current Workforce Profile where managers look at their current visibility, current skills and competencies of the workforce, and current strengths and reading involve. The third step is the Future Workforce View which is when managers look at what future products and re functions leave behind be provided by the organization, what the future environment go let on require, what the future workforce supply and demand is, what future skills and competencies argon unavoidable etc.The fourth step is Closing the Gaps is when the problem has to see what the strike beas of need/ go through are to move from where the organization is now to where it wants to be. It involves basically filling all the gaps that are needed to be filled in nine to ask a winnerful workforce plan. The final step is the Conclusion/Evaluation where managers puke check what the key outcomes of the workforce plan were, how they earth-closet evaluate the strategies in the workforce plan and what the next implementations are of the workforce plan. first step is the largest car rental pedigree in northbound America.In 2007, it had 728,000 rental cars in wasting disease, employing over 65,000 people with an annual overturn of over 4. 5 billion pounds. The car rental food market is increasingly private-enterprise(a) and go-ahead continues to expand its range of services to meet node take and wants. effort ensures it has the right people and skills to achieve its patronage aims and objectives. Therefore it is majorly important for Enterprise to hire, train, phrase, and promote its staff. The organization uses workforce planning so it can see what its future staffing needs are.Three reasons why Enterprise whitethorn use workforce planning are the business may grow into late markets such as moving into truck rental, it may use in the buff technology which requires new skills e. g. global positioning equipment, or staff may retire or be promoted, leaving gaps which need to be filled. Enterprise is regularly aiming to grow larger and along with aspect at its reach situation, it needs to plan what the future workforce needs leave alone be. The bear upon of good workforce planning would be eliminating surprises, no delays, identifying problems early, preventing probl ems, lower turnover rates and taking advantages of opportunities.If Enterprise didnt use workforce planning, it would reflexion the opposite of what it actually locutions when it plans its workforce efficiently. Workforce planning is actually essential and should be implemented by every(prenominal) HR department in an organization. Being prepared is better than being surprised. 2. In a matched market, what does Enterprise do antitheticly to attract naughty quality candidates? A hawkish market is a market with a large number of buyers and sellers, such that no single buyer or seller is able to influence the price or control any early(a) face of the market.Most individualistics search for a social club that they feel they can be joyous to work for. Businesses recruit applicants for various reasons, for ex vitamin Ale, if its a new business, if the business is expanding or if an employee has been dismissed or has resigned thus leaving a lazy post which needs to be filled . Applicants vary. This means that individuals applying for a task volitioning make water different personal goals, different types of skills adenylic acid qualifications, different personalities, different family backgrounds, different education, different strengths amp weaknesses and so on.There as sound will be differences between applicants applying for the same personal line of credit as every human is different, of course. Businesses have to advertise a job and possible applicants will apply for the job with a hope to get selected and fill the vacant post. Since every individual is different, this will mean that some applicants applying for a job will be much better at that particular job than other applicants. Now, every business will want to select the most sui anovulatory drugle applicant for a job. The business will select the applicant that they feel will prove to be most profitable.This suggests the obvious reason as to why in that location is intensive compet ition between businesses in the same market when it comes to attracting gamey quality applicants. An applicant who possesses a high level of competencies, love and other various qualities will prove to be beneficial to cardinal go with whilst a threat to a rival. So, businesses try and carry out unique methods of attracting the most suitable candidate for an available job. In ordinate to attract high quality candidates, Enterprise is raising the company profile within UK universities using Campus Brand Managers.These are students or interns who work for Enterprise and act as liaisons for potential applicants. Other activities to attract university applicants include presentations on the company, relationships with clubs and organizations, attending Careers Fairs, drop-in sessions, skills sessions, and mentoring programmes. Students can also visit Enterprise and spend time packing some how it does business and what opportunities it offers. Enterprise offers a good requital an d training as part of its benefits. However, the real attraction is the chance of a life story rather than just a job.Most employees start out as Management Trainees with the potential to promotion to Vice President. Applicants would be high attracted upon audition that most employees in Enterprise bring forward to Vice President. Employees also have opportunities to specialize in specific areas such as finance, human vision management, vehicle acquisition, put on the line management and many others. This allows individuals to develop their passage lead as they progress within the company. Also, Enterprise makes every effort to ensure that its workforce is representative to the cultural and ethnic diversity in the wider population.It believes in cultural awareness. This is a positive sign for applicants as nobody wants to face racism and discrimination, and instead look forward to working in a friendly environment where individuals are noticed according to their performance at work, rather than their appearance, age, sex and race. Enterprise has an online recruitment process. This strategy improves the speed and susceptibility of the application for twain the company and the applicant, the website provides lists of jobs available and also provides information about the company culture and values.This allows applicants to get a good idea of whether Enterprise would suit them. An internship scheme is available for university students. It gives students an fortune to work with Enterprise. Students gain rich experience. They even begin on-the-job training at a complication office and take on the same responsibilities as management trainees and learn about sales, marketing, customer service, business management and administration support. The Enterprise fine-tune Management Trainee programme offers alumnuss a fast-track calling path with opportunities for ego using and ready(a) progression.In a short time, the graduates can move up to a Managemen t Assistant and then on to Assistant Manager. This form of quick progression is a motivator for many people as everybody wants to work in a place where they can feel valued and where they can really exploit their potential to reach the highest rank possible in their career. The opportunity for a successful career also gives employees the incentive to baulk in Enterprise in the seven-day term. Enterprise advertises its vacancies and opportunities across a wide range of media such as newspapers, magazines and online.Advertising a job is very essential for any business as it informs the public and methods such as advertising in newspapers and online can help give this information to a much larger number of people which then means that there will be an opportunity for to a greater extent and higher quality candidates To station graduate recruits, Enterprise has developed a website Come Alive which shows potential employees the benefits of career opportunities with Enterprise and pr ovides a medium through which students can also submit their applications.Applicants also like to see current employees comments about a company, so the website presents profiles of Enterprise employees with their career stories. Upon seeing rapid successful career stories, individuals with potential will feel that Enterprise is the right place for them to develop their career. However, with intense competition for attracting candidates, it should be taken into consideration that there are other large businesses that have adopted a range of insert ideas.For example, Tesco supermarket advertises on the television and also has a talent plan for internal recruits. Therefore, Enterprise should be aware of the fact that there are other rivals with different methods of attracting individuals. However, Enterprise engages in multiple various methods of attracting suitable candidates which makes it experience a strong position in the competitive market of attracting applicants. 3. What com petencies does Enterprise look for when recruiting in order to maintain its high levels of customer service?Competencies are the level of knowledge and skill required to enable a person to achieve a standard in a job or task. Every job requires a certain level of competencies depending on the position of that post. It is significant that an employee meets with the competencies required by a business as this will allow him/her to benefit the company with his/her knowledge, skills, creativity, ideas and hard work. A business often needs to recruit candidates internally and externally. Internal recruitment is when there is a job vacancy from within the company i. . its internal, while external recruitment is when there is a job vacancy which requires external candidates applying for a post. Enterprise is a business that is seeking rapid growth and elaboration therefore it needs to recruit more external high quality candidates that have the right competencies to work for the business as well as new ideas which can prove positive for the company. Enterprise seeks competencies in its recruits both for an immediate job role and also for development over the nightlong term to support the business growth.Human Resource managers in the company use job description and job specification to match job roles with competencies. A job description summarises a job role within an organization and lists the main tasks. A personal specification highlights the characteristics a candidate needs for a post, as well as the desirable qualities the company is looking for. Enterprise combines these two standard documents together by using a skills and competencies framework.Skills/abilities required by Enterprise Competencies/behaviours needed Customer service nidus Sees issues/needs from a customer perspective Persuasiveness Adapts to suit the listening Flexibility Deals with challenges, demonstrates resilience, able to prioritise Results driven Creative about acquire things take o vere, thrives under pressure, organizes work Leadership ability Works cooperatively, takes ownership, seeks leadership colloquy Plans important conversations, confident and articulate Table 1. above portrays the skills and competencies that recruits are required to possess. Table 1. 0 shows the competencies which Enterprise looks for when recruiting in order to maintain its high levels of customer service. Enterprise aims at recruiting employees with the above competencies as these make up an efficient worker who can majorly contribute to the business. As the companys concentration is on expanding its workforce capacity, it will obviously have to find out particular competencies which employees will be equired to meet as this will enable Enterprise to grow larger as a whole. The benefits of competencies being met for Enterprise would be providing customers with the exact service that they need, deals with all types of customers including complaints, coping with changing circumstan ces, economiseing to high standards, growing the leaders and managers of the future, and supporting amp maintaining the professional Enterprise reputation. What would come to pass if Enterprise didnt focus on setting essential competencies when recruiting candidates?several(prenominal) problems could arise such as lack of communication, demotivation amp alienation, lack of control, paltry customer service, bad leadership and management, higher staff turnover, lower taxation etc. This would cause serious repercussions and damage to the businesss trade name name. Since Enterprise is a service-orientated business and operates in a passing competitive marketplace, it must deliver high levels of customer service to keep customers satisfied.When the companys focus is to grow, it needs to make sure that it has customer allegiance it needs to make sure it has a high market parcel of land when entering new markets, and it also needs to try and steal customers of other rivals. Therefor e, Enterprises employees need to have the competencies which it requires as this also helps the business to achieve its aims and objectives. 4. How does Enterprises strategy of providing a career path benefit the company? Most people apply for jobs with a hope that the firm will be most suitable for them and that they can progress in the longer term.Enterprises specialty is that it aims at providing employees with a career rather than just a job. Therefore, its strategy is to provide a career path for employees. A career path is a flexible line of progression through which an employee moves during their usance with an organization. Such strategy gives employees a sense of direction as well the opportunity to obtain their personal aims and objectives. It gives them an incentive to strive for promotion and success so that they can exploit their full potential and reach self actualization.In Enterprise, most employees start out as Management Trainees with the potential to progress to Vice President/General Manager. Employees also have opportunities to specialize in specific areas such as finance, human resource management, vehicle acquisition, risk management and many others. Enterprises strategy of providing a career path is highly beneficial to the company, as employees that are highly motivated and strongly hardened to develop their career path, will deliver high levels of customer service. This will lead to high levels of customer satisfaction which is a key driver of growth for Enterprise.If the company didnt pay much heed to the needs and wants of its employees, it would start facing problems as staff would feel demotivated and alienated. Enterprises well established name as well as its constant aim to grow larger relies heavily on employees delivering highest possible levels of customer service. Employees who feel they are not valued by the business and dont have the desire to work hard in order to progress along their career, are obviously not going to deliver the high quality service that customers expect from a well reputed business. depressing customers would not be very likely to return to the business.Therefore, such an action would only harm the businesss reputation. However, it is not just a career path that determines the motivation of employees but this factor does hold a strong position it terms of motivating them. So, why does providing a career path benefit the company? Because it gives individuals confidence, determination, and an incentive from within, to work hard and progress in their career. Thus resulting in high levels of customer service which will simultaneously satisfy customer needs and wants, which will in turn give the business a good reputation and opportunity for more growth.Word Count 1,873 words. Bibliography 1 link up to the Internet link http//businesscasestudies. co. uk/tesco/recruitment-and-selection/workforce-planning. html It provides the description of workforce planning. 2 repair to summo n 53 in the enlisting and selection at Enterprise Rent-A-Car case study. Workforce translation use from Glossary. 3 name to the Internet link http//workforceplanningtools. com. au/tools/workforce-planning/5-steps/ which shows the 5 steps of workforce planning. 4 Refer to pageboy 53 in the recruitment and selection case study. tuition on Enterprise used from Introduction slit. Refer to the Introduction atom on page 53 in the case study. Business aims and objectives. 6 Refer to The role of Human Resource Management section on page 53 in the case study. It highlights the 3 reasons why Enterprise may use workforce planning. 7 Refer to the Internet link http//www. workforce. com/article/20021024/NEWS01/310249995/why-you-need-workforce-planning which provides information on the impacts of good workforce planning. 8Refer to the link http//www. workforce. com/article/20021024/NEWS01/310249995/why-you-need-workforce-planning on the Internet. A clear-sighted quote was adopted from the re. Refer to http//www. google. co. uk/webhp? hl=enamptab=iwhl=enampoutput=searchampsclient=psy-abampq=what%20is%20a%20competitive%20marketampoq=ampgs_l=amppbx=1ampbav=on. 2,or. r_gc. r_pw. r_qf. ampfp=9cc6ce1e3edfb4feampbpcl=35466521ampbiw=1366ampbih=593amppf=pamppoundal=300 on the Internet. It highlights the definition of a competitive market. 10 Refer to the Attracting Applicants section on page 54 in the case study. randomness on Campus Brand Managers is given. 11 Refer to the Attracting Applicants section on page 54 in the case study. Information on liaisons is given. 2 Refer to the Attracting Applicants section on page 54 in the case study. Information provided on the activities that Enterprise practices to attract interested applicants. 13 Refer to the Attracting Applicants section on page 54 in the case study. It states that Enterprise offers a career rather than just a job. 14 Refer to the Attracting Applicants section on page 54 in the case study. It says that trainees ha ve an opportunity to progress to Vice President. 15 Refer to the Attracting Applicants section on page 54 in the case study. It shows the area which Enterprise specializes in. 6 Refer to the Attracting Applicants section on page 54 in the case study. It claims that individuals can develop their career path as they progress within the company. 17 Refer to the Recruitment section on page 54 in the case study. It mentions that Enterprise has an internship scheme for new recruits. 18 Refer to the Recruitment section on page 55 in the case study. It shows how Enterprises advertises its vacancies. 19 Refer to the Recruitment section on page 55 in the case study. It mentions that Enterprise has a website Come alive which is to target graduate recruits. 20 Refer to the Recruitment section